On the night of the 16th, I was awakened again at 2AM by itching on my right thy and arms. The night of the 14th, I was bitten again, and managed to squash one bug on a pillowcase, which I showed the next morning to the housekeeper. What we did have was more than adequate for the time we spent in the room, with comfortable beds and much more room than I expected from a New York hotel. Victoria is a valued member of our team so it's no surprise she took such great care of you. Please see our partners for more details. Upon receiving your correspondence, our team immediately contacted our pest control company to have room #4114 inspected for any presence of bed bugs. What really prevailed was a stunning staff of evident talent.Our room (#115) had a old style glass tube TV, a bathrrom with no real refurbishment, table tops on side tables and the dresser that were all worn down/scratched.We were told the hotel has been a Sheraton, Crowne Plaza and others. SincerelyL. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The bed was incredibly comfortable with soft, fresh sheets and bedding. I assure you we take our guest comments serious. I found two bugs on the pillowcase, caught and squeezed them, blood oozed out and I put them on a piece of toilet paper, to show the manager. This is the kind of service that makes a hotel stay memorable. Thank you for recommending our hotel to others. Maximum size of 1 MB is allowed. Thanks for the wonderful review, Revital!It's excellent you had such a fantastic experience with us! We will definitely return to this hotel. We discounted this as a bug we picked up from being outside the day before..we were moved to a non-smoking room the next night; but my husband, mom and myself all noticed linear type bites on our legs, arms, buttocks, neck, hands etc. A excellent service is the most important for us.Hope see you soon.Sincerely Yours,Angie Trejos,Room Division Manager. However I think we have the perfect solution for your next visit.Another of our Hallmark Brand Standards are our quiet zone floors which we set aside by request for guests needing more than just a room for the night.We recognize it takes a lot of people to fill a hotel, with different schedules and arrival, departure times in which proximiity can sometimes spoil anothers stay.You can now request quiet zone accomodations on your next visit or contact the hotel directly and we would be happy to put this request on your Priority club guests history. for my first trip to NYC I wanted to stay in Time Square. Crowne Plaza Toronto Airport: Bed Bugs!!! Walking distance to sea front. I would enjoy speaking to you further on your last visit and meeting you personally on your next visit. approx. view wasn't the best even tho we paid for a time square view, that was disappointing. I again left the light on and tried to sleep. Breakfast spread is very good. Thank you for sharing your thoughts with us.We appreciate the time you've taken to leave us your feedback. The comfort and satisfaction of our guests are our first priority and we would have liked to have had the opportunity to address your concerns prior to you checking out and departing the hotel. Stay away, stay away, not a clean property! Thanks a lot for share your comment with us, really appreciate.Hope see you soon.Sincerely yours,Angie Trejos,Room Division Manager. 401 W SUMMIT HILL DR. Posts are solely the responsibility of their respective authors. Awful hotel. We were outside all day of our first night in hotel and when we woke the next morning there were multiple large blood smears on the sheets next to my husbands leg. It is located directly across the street from a church and the bells going off at strange times (5:25, 6:54, 11:23 - all AM) are loud. <[email protected]edbugregistry.com>. On the night of the 13th, I woke up at 3AM, with itching on both arms, and recognized the typical welts, in a nice row, left by bedbugs [I had a previous episode in a luxury hotel in … room I found a bedbug, killed it and put it on a piece of paper and took it to the front desk.They assured me they would take care of the situation and that I would receive free accomidations for one of their other hotels because of what I had experienced.By checkout time, I had whelts on my legs and torso and all my clothing was going to have to be special laundered.I approched the manager on duty and she informed me that there were no bedbugs in their hotel, that I must have brought them in and she was not going to do anything further.I had the pictures, the actual bedbug.I went home with bites all over me.I was sent a survey (e-mail) and complained only to get another e-mail saying I needed to fill out another survey to complain.I've waisted enough time complaining about something they obviously will do nothing about! Prices are the average nightly price provided by our partners and may not include all taxes and fees. LOREINT, Director de Recepción at Crowne Plaza Panama, responded to this review, IHGService, Guest Relations Manager at Crowne Plaza Panama, responded to this review, Continue your visit to www.tripadvisor.ca. If there's any way we can accommodate you during a future visit, please let us know. File a new bed bug report at this location. They said they would not charge us our stay in exchange for staying quiet over our encounter....but I'm now speaking out 3 years later; enough it enough!! Icon Color & Report Disclaimer. Thank you for the great rating, Jesse!We are always working very hard to provide a high-quality experience for all of our guests. There I took a shower, w. ashed my hair and soaked my nightgown in the bathtub. Hearing our guests' suggestions are extremely important to us. Ask vincent a about Crowne Plaza Times Square Manhattan, Ask lomos14 about Crowne Plaza Times Square Manhattan, Ask revroy about Crowne Plaza Times Square Manhattan, Ask Jesseanne88 about Crowne Plaza Times Square Manhattan, Ask Walter L about Crowne Plaza Times Square Manhattan, Ask AnnfromKY about Crowne Plaza Times Square Manhattan, Hotels near Crowne Plaza Times Square Manhattan, Crowne Plaza Times Square Manhattan Rooms, Preferred Hotels & Resorts in New York City, Ascend Collection Hotels in New York City, Four Points by Sheraton Hotels in New York City, Hotels With Adjoining Rooms in New York City, Hotels near 42nd St – Bryant Park Station, Hotels near Times Square – 42nd St Station, Hotels near 42nd St – Port Authority Bus Terminal Station, Hotels near 34th St – Hudson Yards Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near Mandl School, The College of Allied Health, Hotels near The Art Institutes - New York, Hotels near Lia Schorr Skin Care Training New York, NY, Hotels near Gerstner Sloan Kettering Graduate School of Biomedical Sciences - New York, NY, Hotels near Weill Cornell Medical College, Hotels near Gemological Institute - New York, NY, We compared the lowest prices from 6 websites, We compared the lowest prices from 5 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 4 websites. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. Older property but well maintained. I checked in the Crowne Plaza on April 4th,2011. !More, I want to start with a sincere apology for not getting back to you over the weekend, however I do want to assure you immediate action was taken.The global resurgence of bed bugs over the last five years is a widely- recognized problem. The pool seems a lot bigger in the photos than it actually is. roomy and clean! more. We enjoyed our dinner so much, we returned for breakfast, crab cake benedict! He also comped us meals.Great people working there, very helpfull, Thank you for the wonderful review, Walter!It's very pleasing to hear our staff took great care of you. Housekeeping kept things nice throughout our 5 day stay, and there were plenty of towels and toiletries. Have a wonderful day!Warm regards,Alex K.Social Media Manager. We loved this hotel! This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. From what I read having a hot shower in Panama is not a thing, warm is their normal. I would have given 3 stars had it not been for the fact that I awoke with bites on my feet and legs. We offer sincere apologies for not meeting your expectations; However, we share that our hotel is undergoing remodeling phases, we have completed the first phase in areas of the lobby and restaurant to start next phases in other areas, as we understand that our clients deserve excellent facilities.I hope that once all these projects are completed, it will give us a second chance for our staff provide you with the excellent service we usually offer.Sincerely Yours,Angie Trejos,Room Division Manager. Stay away unless you like bed bugs. The location is handy to anything you want to do and also handy to restaurants. I would have given 3 stars had it not been for the fact that I awoke with bites on my feet and legs. We were offered "another room"!! Hi Nycole R,Thank you for choosing to stay in our hotel and going out of your way to share your feedback. KNOXVILLE, TN - 37902. IHG's goal is to provide consistent and exemplary guest satisfaction so your comments will certainly help us in filling in the missing gaps of our continued enhancements.Even though your stay was not spotless, I am still thankful to you for choosing to stay at our property and we'll look forward to hosting you again.All the best,Dhang RCase ManagerIHGService.