Problem: You receive an “Unable to Proceed, Cannot Connect to the VPN Service” message. Why vpn not working in windows 10? AnyConnect brings the VPN adapter up and assigns DTLS MTU to it in anticipation that it will be able to connect via DTLS. If the user cannot connect with the AnyConnect VPN Client, the issue might be related to an established Remote Desktop Protocol (RDP) session or Fast User Switching enabled on the client PC. Note : Always save it as the .evt file format. Here's the situation: I connect to the vpn server (using Cisco Anyconnect 4). She never had any issues whilst working from home previously, that was with Sky Fibre. So far I have got myself a static IP and also changed the firewall setting to Low. Why VPNconnection keeps dropping? Click on Properties 4. Right click on the Cisco AnyConnect Secure Mobility Client Connection. This VPN was working fine w my "old" router. Same laptop works fine on other internet connections. Select the Networking tab. These release notes provide information for AnyConnect Secure Mobility Client on Windows, macOS, and Linux platforms. The fix is quite simple actually, go to Network Connections from Control Panel, right-click Cisco AnyConnect Security Mobility Client Connection, and choose Properties. Topics Map > Networking > Virtual Private Networking (VPN) VPN, CISCO AnyConnect VPN, Loss of Internet Connectivity. My wife is currently working from home and is having major difficulties with her VPN connection. Sometimes it’s one of the servers at one client site, sometimes it’s a desktop at a different site, but through the same vpn server. Router dropping cisco VPN Since getting my "upgraded" router from AT&T, my cisco anyconnect VPN for work keeps disconnecting and reconnecting every 3-8 minutes. It keeps dropping out and causing her issues with her work. Right-click the Cisco AnyConnect VPN Client log, and select Save Log File as AnyConnect.evt. Non VPN connections/other PCs don't seem affected. My Cisco AnyConnect VPN client used to connect to work is momentarily dropping out every 1 min 50 seconds. Why my VPN connection keeps dropping? The AnyConnect client is now connected and the user goes to a particular website. The same thing happens in either case. The browser sends TCP SYN and sets MSS = 1418-40 = 1378 in it. Currently I am going the direction of it possibly being a Netgear home router issue as that seems to be the only common denominator (DSL and Netgear router of some type). Solution: Determine if another application conflicted with the service by going to the Windows Administration Tools then make sure that the Cisco AnyConnect VPN Agent is not running. There are also other computers in the house, connected through ethernet or WiFi, as well as other devices (TV, etc. Any problem at all with your Internet connection, even if it just momentary outage or fluctuation, and you experience the dreaded “VPN connection keeps dropping” behavior. 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